Terms & Conditions

FLEMINGTON LAKE VIEW ROTORUA B&B (the owners and manager) makes all of your booking and essential accommodation arrangements on the condition that it shall not be liable for any sickness, injury, damage, loss, accident, delay or irregularity which may be occasioned, either directly or indirectly, by reason of any defect in any part of its buildings, equipment, operation or service, by weather, by any other cause, or through acts of default of a company or person engaged in hosting guests, or in carrying out arranges for these activities.

Reservations & Payments

Payment in full is required at the time of booking.

Payment is preferred by direct credit into our bank account but we accept Visa, and Mastercard. Credit card payments will incur a 2% surcharge.  If these methods of payment are not suitable, please make contact with us to discuss other options.  All payments must be cleared into Flemington Lake View Rotorua B&B’s accounts before a booking is deemed confirmed.

If you make payment via a debit to your nominated credit card, the amount debited at the time of booking confirmation will be in New Zealand dollars (inclusive of New Zealand Goods and Services Tax) on the booking page prior to you clicking “make payment” on that page.  The deposit may be converted to your local currency by your credit card company.  Depending upon the currency of the booking, your credit card’s currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees in accordance with your arrangements with that credit card provider.  We are not responsible for currency conversion or any fees imposed by your credit card provider and any questions relating to such matters should be directed to them.

Should any foreign bank account bank fees be incurred by Flemington Lake View Rotorua B&B in refunding any payment, such fees will be passed directly on to the relevant guest(s).

Cancellations & Refunds

All cancellations must be made in writing and sent to reservations@flemingtonlakeview.co.nz

Or

Flemington Lake View Rotorua B&B, 31 Flemington Place, Tikiteri, RD 4, Rotorua, 3074, NEW ZEALAND.

Cancellation fees for all accommodation bookings are charged on the following basis per person:

  • Within 4-0 days of booking arrival date: 100%
  • Within 5-20 days of booking arrival date: 50% of booking, with the forfeited portion able to be transferred to another booking
  • Prior to 21 days of booking arrival date: any payment is refunded in full.

These cancellation fees are not negotiable, therefore we strongly recommend that your purchase travel insurance.

Medical Conditions or Concerns

If you or any member of your party have any medical condition, disability or food intolerance at the time of booking and/or at any other time until the completion of your stay with us which may affect your stay, please tell our manager or staff member so we can advise you of the suitability of your plans.  If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking.

Guests Responsibility

All guests have a responsibility to abide by the rules and directions of the owners and manager’s.  Guests must obey the instructions of the staff at all times.  Also if a guest causes damage to Flemington Lake View property or that of any third party we reserve the right to terminate their stay and we will be under no further liability for refunds or in meeting any costs incurred as a result.

By contracting to be our guest, you are expressly assuming all the risks and responsibilities of participation and are, to the maximum extent permitted by law releasing Flemington Lake View Rotorua B&B, its officers, employees, directors, agents and any other person associated with us, from any liability, claims, loss, damages or expenses (whatsoever and irrespective of whether direct, or indirect or  consequential) caused by any event including but not limited to: personal injury or death; property loss or damage; acts which may be construed as negligible or accidental; any other loss, damage, suffering, emotion or nervous disorder suffered by you or any other person in relation to this booking on or via this website.  You accept that you have been advised to obtain adequate travel insurance for all persons named on the booking.  You accept that all persons named on the booking are aware of an dare bound by the following:

My successors, executors and administrators are bound by the Terms and Conditions;

I agree not to commence any litigation proceddings in any country in relation to the risks and liabilities set out above and to indemnify the Owners and Manger against all and any claims;

I confirm and warrant I suffer no medical conditions, which may affect my ability to participate;

I consent to receive medical treatment in the case of injury, accident or illness during my stay and indemnify the Owners and Manager against any claims, costs or expenses in respect of the treatment;

I agree that any film, sound, video or other recordings taken of or during my stay will not be used in any production, or advertising without prior consent of the Owners and Manager, however the Owners and Manager may use such recordings itself at its complete discretion without any prior approval;

I agree to listen to and co-operate with my host, manager and staff of Flemington Lake View Rotorua B&B, follow their instructions and make sure any others in my care (including children) do the same.

I agree that I will not cause offence, distress, danger or annoyance to other guests.

Activities Not Permitted

The consumption of alcohol may only be done under the supervision of the Manager and as we do not hold a alcohol license may only be done while consuming food on the premises.  Guests may bring their own alcohol onto the premises but we reserve the right to refuse accommodation and service should any person be in what Flemington Lake View staff consider to be a state of intoxication.

Changes to Terms & Conditions

The Owners and Manager reserves the right to change these Terms and Conditions at any time without notifying customers.  Any future bookings you may make will be made subject to the Terms and Conditions which apply at the time a booking is made and you are advised to read all the Terms and Conditions carefully on each occasion prior to making a booking.

Governing Law

This website and all component parts, including these Terms and Conditions are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.

Feedback

Flemington Lake View Rotorua B&B hopes you always have positive things to say about your stay and our service.  However in the event that you have any complaints, we would like to find out about it immediately.  Please bring your comments to our attention to allow us to resolve the matter.

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